Your CosmoLight is on its way.
We carefully prepare and ship every order with tracked delivery so you can follow your package from dispatch to arrival.
Processing Time
After your order is placed, our team begins preparing it for shipment. Processing time is separate from the estimated delivery time.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery
Delivery times may vary depending on your destination, local carrier, customs procedures and other circumstances outside our control.
Tracking Your Order
Once your package has shipped, we will send you a tracking number. Tracking information can sometimes take 24–72 hours to update after dispatch.
TRACK MY ORDERIncorrect Shipping Address
Please make sure your shipping address is complete and correct before completing your purchase.
If you notice an error in your address, contact us as soon as possible at contact@cosmolightstore.shop .
We cannot guarantee that an address can be changed after an order has already entered processing or been shipped.
Customs & Import Charges
International shipments may be subject to customs procedures, import taxes, duties or other local charges depending on the destination country.
Any applicable charges imposed by local authorities are the responsibility of the recipient unless otherwise stated during checkout.
Delayed or Missing Orders
If your tracking has not updated for an extended period or your package appears to be significantly delayed, please contact our support team.
Include your order number and the email address used at checkout so we can investigate the shipment as quickly as possible.
We’re here for your order.
If you have any questions about shipping or delivery, contact the CosmoLight support team.