We want you to love your CosmoLight.
If something isn’t right with your order, our support team is here to help you find the best solution.
Return Requests
If you would like to request a return, please contact our support team before sending any item back.
Email us at contact@cosmolightstore.shop with your order number and a short explanation of the reason for your request.
Return Eligibility
To be eligible for a return, the item should normally be unused, in its original condition and returned with its original packaging and included accessories.
Items that show signs of misuse, accidental damage or unauthorized modification may not be eligible for return or refund.
Damaged or Incorrect Items
If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue faster, include your order number and, when possible, clear photos or video showing the problem.
Refunds
Once an approved return has been received and inspected, we will notify you about the status of your refund.
If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping instructions will be provided by our support team after your request has been reviewed.
Please use the return address and shipping method provided in your return authorization instructions.
Orders Already in Transit
If your order has already been shipped, it may not be possible to cancel or redirect the package while it is in transit.
If you no longer want the item, contact us after delivery and our support team will explain the available options.
Need help with your order?
Contact us with your order number and the reason for your request. Our team will guide you through the process.